Contact Us

Customer Care Evaluation Form

T o ensure we continue to provide the highest level of customer care, we would appreciate hearing about your most recent experience with our company and our staff.

All information provided below will be held in the strictest confidence and in accordance with our Privacy Policy.

Details will only be used by Bytown Travel Group staff in the process of customer care evaluation.

GENERAL INFORMATION

NAME    


PHONE 

MOBILE 


E-MAIL  


Date of your most recent visit to our office?  

On a scale of 1-10 - with 10 being highest - check the number reflecting the degree of satisfaction; check "NA" if Not Applicable, or if you have no response.

Overall, how satisfied are you with the service(s) you have received?

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2

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4

5

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7

8

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10

N/A

Overall, how satisfied are you with the travel purchase you made?

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2

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8

9

10

N/A

Considering all of the expectations you may have had about the service(s), to what extent have the service(s) met your expectations?

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2

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5

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7

8

9

10

N/A

What degree of confidence did you have in the knowledge/professionalism of the staff member(s) who provided the service?

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5

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8

9

10

N/A

How courteous, attentive, and caring was/were the staff member(s) who provided the services?

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5

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8

9

10

N/A

Considering the nature of the assistance provided, how timely was the service?

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9

10

N/A

How responsive to your needs was/were the staff member(s) who provided the service?

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5

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7

8

9

10

N/A

Should the need arise, would you use our service(s) again?

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5

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8

9

10

N/A

Given your recent experience, would you recommend our service(s) to others?

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5

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7

8

9

10

N/A

We welcome your comments as to how we may improve our service to you:


  If you are not satisfied with the service(s) provided and wish to discuss your concerns, please check this box and a representative will contact you with one week of your reply.

If you would like to receive occasional travel offers and special offers by mail (max 4 times annually), please choose from the areas of interest below:

Interests:

ADVENTURE TRAVEL

ALL-INCLUSIVE RESORT

ARTS & CULTURE

CRUISES

ECOTOURISM

ESCORTED TOURS

FAMILY/DISNEY

FOOD & WINE

GOLF

SPAS/FITNESS

SHOPPING

Destinations:

ALASKA

ASIA

CANADA

CARIBBEAN

EUROPE

HAWAII

MEXICO

SOUTH AMERICA

SOUTH PACIFIC

U.S.A

   

Please click submit button below to send the completed survey to:

Dave Davidson, Executive Vice President, Bytown Travel Group.
E-mail: dave@bytowntravel.com
Tel: 613.238.6300 / 1.800.567.4662   Fax: 613.238.6928

Your feedback is very important to us. Thank you for your time.

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